Stairlifts – Frequently Asked Questions

Ransome Mobility specialise in stairlifts and mobility equipment for customers in Suffolk, Essex, Norfolk, Hertfordshire, Northampton, Cambridgeshire and Peterborough. We can also install Nationwide. We have put together this page of frequently asked questions, to help you understand the different options available and make the process of choosing a stairlift as straightforward as possible. Stairlifts – if you would like any further information, please call us on 0844 8569790.

What are stairlifts?

Stairlifts are a form of mobility aid that carry a seated person up and down the stairs. They can be fitted to any building – including homes and commercial properties – and fitted around different staircase layouts whether it is straight up and down or curved.

In what situations can they be useful?

Stairlifts can be installed in any situation where a member of the household has mobility problems – whether this is a long-term disability, following an accident or as a result of the ageing process.

If the situation is temporary then stairlift rental may be the most cost effective option. Please see our stairlift rental page for more information.

What types of stairlift are available?

The three main types of stairlift are straight stairlifts for straight staircases, curved stairlifts for curved staircases and wheelchair stairlifts.

Stairlifts can be bought new, refurbished and stairlift rental is also available.

How are stairlifts powered?

Stairlifts are DC battery powered, which eliminates the need for unsightly leads or cables. Your stairlift will charge up while in use so will always be fully powered. Stairlifts also work when there is a power cut, so you will not get stuck halfway up the stairs.

Will I feel safe while using it?

Stairlifts are designed to be extremely safe and comfortable for the person using it. Whilst each model is slightly different, most contain protective features such as a seatbelt, comfortable padded seat, swivel chair for easy dismounting and footplate with antislip covering.

Stairlifts move slowly up and down the stairs (approximately 0.12m/second).

If you would like to try a stairlift for yourself, please contact us and visit our showroom.

What is the maximum weight limit for the person using it?

Different models can carry different weights. Most standard stairlifts carry up to at least 18 stone as standard and our Home Adapt Elite heavy duty stairlift can carry up to 30 stone.

Are stairlifts noisy?

No. Our stairlifts are all fairly quiet.

Will the installation of my stairlift make significant alterations to the walls and stairs in my home?

No alterations will be made to your walls. Stairlifts are attached to the stairs and landing and will in most cases be manufactured to fit your staircase causing minimal disruption. Full information on how your stairlift will be installed at your home or business premises will be provided after you have received your free survey.

I live in rented accommodation, can I install a stairlift?

Stairlifts can be installed in rented accommodation. You may wish to seek the permission of the property owner. In temporary accommodation situations, stairlift rental may be more cost effective than buying a new stairlift.

Is it better to buy or rent a stairlift?

This depends on whether the stairlift use is likely to be temporary or permanent. Rental can also be more cost effective for people on low incomes as the upfront fee is much smaller. For more information, please see our stairlift rental page.