Straight and Curved Stairlifts – What Makes a Satisfied Customer?


Selecting between the various options of straight stairlifts or curved stairlifts involves a lot more than simply getting a stairlift installed by a reputable supplier.

You will also want to find a provider that will guide you through the options to help you choose a stairlift to suit all your requirements. You will want pressure-free sales where you have time to choose the right straight stairlifts or curved stairlifts for you. Stress free installation, and a good after sales service are also customer essentials.

Here, we look at the bigger picture and consider what really goes into creating a successful stairlift installation.

Straight Stairlifts – click here to view our range of products.

Curved Stairlifts – click here to view our range of products.

Thorough Understanding of Your Requirements

There are many different makes and models of straight stairlifts and curved stairlifts available with a variety of innovative and useful features. However, the right one for you depends on your individual circumstances, level of mobility, budget and so on.

You will want to look for a provider who will take the time to understand your individual needs and can give advice on which models are best suited to you. Ransome Mobility will automatically carry out this analysis as part of their home visit, which is free and of no obligation.

Another benefit of Ransome Mobility is that our friendly team of consultants will not only look at your immediate needs, but also your longer term requirements. They will discuss these with you during your home visit, so that you have the perfect stairlift to assist you now, and in the future. This helps save you money in the long run as there is no need to upgrade or buy again as your needs change.

Ransome Mobility is also an independent firm and is not tied to any particular brand of straight stairlifts or curved stairlifts. They will discuss all the options with you so you choose exactly the right stairlift for you.

No pressure to Buy

Selecting straight stairlifts and curved stairlifts takes a lot of thought and you will need to find a provider who will give you time to think about the various options at your own pace. You are far more likely to be satisfied with your final purchase if you know you have considered all the possibilities, without feeling rushed into a decision.

Ransome Mobility’s home visits don’t involve any pressure to make a buying decision on the spot. Instead we leave information with you to talk over with your family and/or your carer. This lets you consider all the pros and cons of buying the various models of straight stairlifts or curved stairlifts. It means you can gather the thoughts of other family members, if you prefer, and come to a considered decision.

Proper Survey of Stairs

It is essential that your chosen straight stairlifts or curved stairlifts can be properly supported by the wall, banisters or stair treads (depending on the particular make or model). A member of our consulting team will thoroughly examine the staircase to ensure it is able to support the chosen stairlift, and advise if not. Failure to properly examine a staircase can result in damage to the walls and stairs and create an unsafe or unusable stairlift.

Fast Installation

Straight stairlifts and curved stairlifts, which take days to install, create disruption and stress on your household. Once your stairlift is ready (or has been specially made, in the case of curved stairlifts), Ransome Mobility typically take two to three hours to install a straight stairlift, or four hours to install a curved stairlift. This means that it will be ready to use the same day.

Confidence in Use

People with mobility or health issues can be understandably hesitant when it comes to using new gadgets and equipment. Feeling unsure or nervous can result in someone feeling less than satisfied with their purchase, even if it is working perfectly.

Our engineers at Ransome Mobility take special care to ensure that our customers are completely confident about using their new stairlift. As well as fully explaining all the controls for straight stairlifts and curved stairlifts, we will stay with you while you practice using the stairlift and answer any questions that may arise.

Ongoing Support

Ransome Mobility offers an unrivalled aftercare service. We provide support 24 hours a day, 365 days a year. So whether you need to ask a question, or in the unlikely event of a breakdown, there will always be someone at the other end of the line. Just knowing that there is someone to turn to will give you peace of mind. You can rest assured that our service does not end when your stairlift is installed and we are available to help as and when you need it.

All our straight stairlifts and curved stairlifts come with a one year warranty and we also offer extended warranties on request.