As well as providing the very best products, Ransome Mobility strive hard to provide a consistently high quality and friendly service to our customers. Here are some of the comments which have been sent to us following installations.
“Sam, I just wanted to thank you for all the time you took in leading me to the right car/ hoist. I would also like to let you know how good your fitters were. They’ve made a superb job of fitting the hoist and I found them both to be very professional and polite. I will have no hesitation in recommending Ransome’s to anyone in the future.”
“I have just experienced the most excellent customer service from Sam of Ransome Engineering. I asked for some help in respect of a car that they had originally sold back in April 2014 complete with various safety features for a wheelchair.
Some two years on I am buying that car second hand from a dealer in Surrey and asked for some help in identifying what was missing.
If I lived nearer to Ransomes I would have visited them to sort me, but I am in Surrey and they are in Ipswich so it was unlikely that Sam would actually get any business from my call.
However, despite that, he could not have been more helpful. I sent him some photos, he researched what I needed and gave me some excellent advice as to what to do next.
If you are needing help with mobility issues, I would absolutely recommend a visit to Ransomes.”
“A very big thank you to Team Ransome (Sam, Chris and Trevor) for all their hard work and support in assisting me with my mobility needs for my 2006 Chrysler Grand Voyager outfitting. It never looked as if it was going to be an easy project for installation given some initial vehicle prototypes I presented them with and they knew just how important it was to help me find a way to deliver the electronic swivel seat and hoist combo. They rose to the challenge with acute professionalism, experience and commitment and after a bit of research actually located a perfect solution for my wife’s mobility support needs. Their courtesy and attention to detail over meetings, phone calls and emails was exemplary. I am so very pleased with our solution and will have no hesitation in recommending Ransome Engineering Services at every opportunity. A great team offering good old fashioned service with a family feel …….probably still one of Suffolk’s best kept small business secrets I reckon. Success in all that you do guys.”
“Dear Kylie, Leigh, Sam and Trevor. Just a little note to say thank you for the excellent service with the purchase of the Fiat Qubo handover and the lowering of the seat & hand controls.”
“We would like to thank all of the staff that we met today for being so friendly and helpful. We couldn’t have felt more welcomed. Your engineer was very good. I only told him once about the measurements we thought we needed to alter the seat height and he remembered them perfectly. He did a great job very efficiently and explained everything. Thank you again for such good friendly and efficient service.”
“Thank you for your excellent service in supplying and fitting our stair and bath lift. I will not hesitate to recommend you to anyone. Please convey our sincere thanks to your engineers who were very courteous and left everywhere immaculate.”
“My point in writing is to congratulate you on the level of service and craftmanship that your Company provides. I was most impressed with the way that my business was handled, in particular the clever design work considering the constraints of my choice of vehicle and also the high quality of workmanship.”
“In these days of shoddy goods and poor services, it’s refreshing to write and compliment a company and more importantly its staff on a very pleasant purchase. I would very much like to pick our one of your employees . . . his vast knowledge of his products, his professionalism and most of all his courtesy shown not only to myself but also my wife. He really has made the whole buying experience enjoyable.”
“Many thanks for the reinstallation of the stairlift. It’s been and is a great help to my wife and me. . . . We’ve sung your praises far and wide and will continue to do so, so once again our grateful thanks.”